Shipping policy

Shipping policy

Free shipping

Shipping is free on every order.

Processing and delivery time

Orders are processed within 2 business days (Monday to Friday) and then shipped. Standard delivery takes an estimated 5-12 business days, depending on your country. These are estimates. In any case we deliver within 30 days of your order, unless we agree otherwise with you. If we cannot do that, we inform you and you may cancel your order for a full refund.

Shipping confirmation

When your order has shipped, you receive a confirmation by email, with tracking information when available.

Import VAT and customs

Depending on your country and where your order is shipped from, the carrier or customs may charge import VAT, customs duties or a handling fee on delivery. If so, these charges are paid by you. If you have questions about this, please contact us before ordering.

Delivery address

Please check that your address is complete and correct. If information is missing, we contact you, which may delay delivery. If a parcel comes back to us because the address was incorrect or the parcel was not collected, we contact you to find a solution.

Lost or damaged parcels

The risk of loss or damage stays with us until the parcel has been delivered to you. If your parcel has not arrived within 30 days of your order, or arrives damaged, email info@ziavola.com and we will send a replacement or refund your order.

Questions

Email info@ziavola.com. We aim to respond within 24 hours on business days. If you do not hear from us, please check your spam folder.