Terms of service

Terms of Service

Last updated: 6 November 2026

1. Who we are

This online store (ziavola.com) is operated by AB Commerce Limited, trading as Ziavola, Unit 2A, 17/F Glenealy Tower, No. 1 Glenealy, Central, Hong Kong, company number 78970964, email info@ziavola.com ("we", "us").

2. Scope

These terms apply to all orders placed by consumers through our website. By placing an order you accept these terms. Where the mandatory consumer law of your country of residence gives you more protection, that law applies.

3. Products and prices

We describe our products as accurately as possible. Images are representative. Prices are shown in the currency of the country you selected. Shipping is free. Depending on your country, import VAT, customs duties or a carrier handling fee may be charged on delivery; see our Shipping policy. Obvious errors in prices or descriptions do not bind us. If such an error affects your order, we contact you and you may cancel free of charge.

4. Ordering and contract

The contract is concluded when you complete your order and payment at checkout. We confirm your order by email. You can check and correct your details before you place the order. Orders are subject to availability. If a product is not available, we inform you and refund any payment within 14 days. The contract is concluded in the language in which you place your order.

5. Payment

You pay at checkout with one of the payment methods offered. Payments are processed by secure third-party payment providers. We do not store your full card details.

6. Delivery

We deliver to the address you provide. Estimated delivery times are stated in our Shipping policy. We deliver within 30 days of your order, unless agreed otherwise. If we cannot deliver within that period, you may cancel and we refund you within 14 days. The risk of loss or damage passes to you when the goods are delivered to you or to a person you have named.

7. Right of withdrawal

If you live in the EU or the UK, you may withdraw from the contract within 14 days of receiving the goods, without giving a reason. How this works, including the costs of returning the goods and a model withdrawal form, is described in our Refund policy.

8. 30-day money-back guarantee

In addition to your statutory rights, we offer a voluntary 30-day money-back guarantee from the date of delivery, under the conditions in our Refund policy. This guarantee does not limit your statutory rights.

9. Statutory warranty

You have the statutory rights that apply in your country if a product is not in conformity with the contract, for example if it is faulty. In the EU this is at least two years from delivery. Please report a defect to info@ziavola.com as soon as possible after you discover it. We then repair or replace the product or, if that is not possible, reduce the price or refund you. Any additional warranty from us or the manufacturer does not affect these rights. Damage caused by misuse, accidents, unauthorised repairs or normal wear is not covered.

10. Use of the product

HearFlex is sold as a sound amplifier for everyday use. It is not intended to diagnose, treat or cure hearing loss or any other medical condition. Use it in accordance with the instructions supplied. If you have concerns about your hearing, consult a doctor or hearing specialist.

11. Liability

We are liable in accordance with the applicable statutory provisions. To the extent permitted by law, we are not liable for indirect or consequential damage. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited by law.

12. Complaints

Please send complaints to info@ziavola.com. We confirm receipt and aim to respond in full within 14 days. If we cannot resolve your complaint together, you may contact the consumer authority or the courts in your country.

13. Privacy

We process your personal data in accordance with our Privacy policy.

14. Applicable law

These terms are governed by the law of the Hong Kong SAR. As a consumer you keep the protection of the mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of your country of residence.

15. Changes

We may update these terms. The version published on our website at the time of your order applies to that order.